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Return, Refund and Cancellation policy

  • Orders are only eligible for return/exchange if:

  • The product is clearly defective/damaged

  • Received wrong product

  • The product received does not match the images in terms of colour/design/fabric/quality, as seen on the website.

  • Reach out to BTV Silk International Customer Care at within 7 days from the receipt of order to get a confirmation on the return/ refund eligibility of the order

  • One of our executives will get in touch, in order to process the return/exchange request

  • The customers may have to share the images of the product received in order to initiate the return pick-up.

  • A confirmation mail would be sent to the customer, confirming the return/exchange request

  • Return pick-up will be facilitated by the BTV Silk International customer care team with 3 business days from the date of return/exchange confirmation

  • Once the courier person comes to pick up the saree, kindly capture a picture of the saree while handing it over to him

  • Customers are requested not to return the products through any personal mode other than the return facility provided by BTV Silk International as this may hamper/ delay the refund/ exchange process.

  • Store exchange is not applicable to orders shipped outside India

  • Customers may have to bear additional charges such as return cost and customs duties (for international orders). Such amount shall be indicated to the Customers in advance.

  • Orders placed for Gift vouchers are not eligible for cancellation/ exchange or refund.

  • Products ordered with fall and edging service are not eligible for return, exchange or cancellation.

  • Dress material/fabric orders are not eligible for return, exchange or cancellation.

  • Unboxing video is a mandatory requirement and must be shared with us during the return process.

Refund process

The product will go through the following internal checks before the refund gets processed:

  • The products returned should be in original condition

  • The products must not be used or washed

  • The products should have the original tags/labels in place and folds intact

  • The products should be returned along with the box in which the product was delivered

  • The refund may be delayed or not get processed, if the returned product/s does not meet any one of the internal check criteria mentioned above

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