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Return, Refund and Cancellation policy

Return

Orders are eligible for return/exchange only if:

  • The product is clearly defective/damaged.

  • Received wrong product.

  • The product received does not match the images in terms of colour/design/fabric/quality, as seen on the website.

  • Reach out to BTV Silk International Customer Care at sales@btvsilkinternational.com within 7 days from the receipt of order to get a confirmation on the return/ refund eligibility of the order.

  • One of our customer support executives will get in touch, in order to process the return/exchange request.

  • The customers may have to share the images of the product received in order to initiate the return pick-up.

  • A confirmation mail would be sent to the customer, confirming the return/exchange request.

  • Return pick-up will be facilitated by the BTV Silk International customer care team with 3-5 business days from the date of return/exchange confirmation.

  • Once the courier person comes to pick up the saree, kindly capture a picture of the saree while handing it over to him

  • Customers are requested not to return the products through any personal mode other than the return facility provided by BTV Silk International as this may hamper/ delay the refund/ exchange process.

  • Customers may have to bear additional charges such as return cost and customs duties (for international orders). Such amount shall be indicated to the Customers by email.

  • Unboxing video is a mandatory requirement and must be shared with us during the return process.

Refund process

The product will go through the following internal checks before the refund gets processed:

  • The products returned should be in original condition.

  • The products must not be used or washed.

  • The products should have the original tags/labels in place and folds intact.

  • The products should be returned along with the box in which the product was delivered.

  • A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange. The damage or the issue has to be captured in the video for ease of claiming refunds.

  • The refund may be delayed or not get processed, if the returned product/s does not meet any one of the internal check criteria mentioned above.

 

Refund Timeline

  • Refunds shall be made to the same issuing bank through which the Product was purchased, using the same payment mode.

  • Refunds are processed within 3 business days of receiving the returned product to our address.

  • The refunded amount may take 7-10 business days from the date of initiation of refund to reflect in the bank account/Credit card/wallet.

  • In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

  • Customers can reach out to us for any queries and speedy resolution on any payment/ refund concerns.

Cancellation

  • Cancellation of order is accepted within 12 hours from the time of payment.

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